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Frequently Asked Questions

How can I order?
You can order online, pop into the shop or call 01534 498057. We always have more stock in our bricks and mortar store at Liberty Wharf.

When can I order?
You can order at any time online or call or pop into the shop Monday to Friday 10am to 5pm, Thursday 11am to 5pm, Saturday 9.30am to 5pm. 

Can I pre-order items for delivery?
No - we only accept orders that are in stock.

Is the price the same in the store as online?
On most occasions shop and online prices will be the same but there may be occasions when online prices do not reflect the shop prices due to exclusive online promotions.

Can the prices change?
Yes they can but we will always try to offer the best value available.

Can the prices change once I have placed my order?
No. Once you have placed your order and you have received an email confirmation, the price is guaranteed.

Can I change my order?
Once the order has been placed, it cannot be changed online. We cannot change anything on your order however, we can cancel and re-order if the order has not yet been processed. 

I have a complaint. What are my options?
If it is about a product you have bought from our shop, or about an online complaint please get in touch on 01534 498057 or email [email protected]

If I don't want to pay online what do I do?
Simply telephone 01534 498057 and a member of the team will be happy to process your order by telephone using your payment card.

When will I be charged?
Authority for payment must be given at the time of your order. Payment will be taken immediately. If your card is authorised, you will receive an email confirming that your order has been successful.

Can I order online and collect in store?
Yes you can. Buy online, collect in store is a FREE service. Make a purchase before 3pm and pick up your order the next day in store from 12noon. Please see delivery information.

Do I pay for my order in GBP (Pound Sterling)?
Our website is registered in the UK and all items are displayed in GBP. Yes, you will pay for your order in GBP.

Do your advertised prices include VAT?
Prices advertised include VAT unless otherwise stated. If VAT is not applicable it will be taken off at the checkout and the appropriate tax added.